Learn from my experience.
Some readers may know that back in early March I submitted a “Special iBooks 2 Interactive Edition” of iBooks Author: Publishing Your First Ebook to the Apple iBookstore. The 242-page book included many interactive elements, most notably a full three hours of original screencast video.
And then I waited for Apple to approve it.
And I waited.
And I waited.
Today, after nearly four weeks of waiting, I finally heard from Apple. But it wasn’t the approval I’d been hoping for. Instead, it was a pair of “tickets” for problem in the book file and cover art.
Apple’s complaints were all pretty much in the same vein. Here’s one of them:
Copyright Page, the following text appears: “iBooks 2 Special Interactive Edition”. Your book has been ticketed because of its use of the phrase “iBook” to describe it. iBooks is the trademark for Apple’s book reading software, and iBooks Author is the trademark for its electronic book creation software. Books created with Apple’s iBooks Author software and/or sold on the iBookstore should be described as a book, ebook, electronic book or interactive book, but not an “ibook.” Please use any Apple trademarks in compliance with the Apple Trademark Usage Guidelines available at http://www.apple.com/legal/trademark/guidelinesfor3rdparties.html. Note: Changing the phrase to “iBookstore Special Interactive Edition” would be acceptable.
So basically, I had described my book as a “special iBooks 2 interactive edition” and the folks at Apple didn’t like that. But they kindly suggested “iBookstore Special Interactive Edition” instead.
(I could argue here that iBookstore is just as much a trademark as iBooks, but where would that get me?)
This problem appeared twice in the book’s content, once on the cover, once on the cover art, and twice in the metadata. It took me 20 minutes to locate and fix all problems and then export new versions of the book and sample chapter. And then fix the meta data in iTunes Producer. The book is uploading as I type this.
So my point is this: be very careful about your use of the word iBooks when describing a book you create with iBooks Author. My main concern was being able to differentiate between the standard epub edition and the multimedia edition that blows it away.
Now I just hope they hurry it through the review process and don’t make me wait another four weeks.
March 31, 2012 Update: Although I addressed all issues of the tickets on my book and uploaded new files three days ago, there is still no indication that Apple has received my modified files. I don’t know if I screwed up on the resubmission or if Apple is so backlogged they haven’t marked them as received. Clearly Apple needs to rework both its iTunes Connect interface and its system for dealing with book approvals and revisions.
April 7, 2012 Update: One of the two tickets on my book has disappeared, but the other remains. Despite several attempts to contact Apple, it’s still unclear whether they realize that I have resolved this ticket. I keep getting canned responses that do not indicate whether they are following up on my problem. It seems to me as if they’re just sending out a response without even looking up the situation. I’m frustrated beyond belief at this point and angry about potential lost sales. And there’s no one at Apple who I can contact to get a definitive answer. Clearly, the iBooks Author publishing experience is broken and Apple is uninterested in fixing it.
May 28, 2012 Update: This continued to go on for quite some time, even after tickets disappeared. After a lot of nagging and nasty emails to Apple, my books finally appeared. One took 55 days for approval. The other took 75 days.